Careers

Due to growth, ALPA Equipment Ltd. is currently seeking a dynamic, motivated and driven individual to join our Service team!

This posting is for a Service Manager at our Moncton location.

THE OPPORTUNITY

Under the supervision of the Branch Manager our Service Managers provide leadership to the service department to meet company goals through productive staffing, customer retention, mechanic/technician training, and quality workmanship while improving productivity, reducing costs, maintaining a high level of customer satisfaction and providing excellent customer service.

Specific Responsibilities

• Overseeing the daily operations of the service department
• Serve as principal interface with customers regarding services including provision of estimates, addressing customer concerns and complaints
• Providing expert advice for technical repairs and customer service
• Prioritize all work orders, assign work orders to technicians/mechanics
• Oversee and assist the service clerk in the invoicing process and explanation of work to the customer
• Play a role in the accounts receivable process
• Supervision of staff while creating and maintaining a safe and productive work environment
• Hire, retain, and ensure proper training of staff
• Provide effective feedback on staff performance

REQUIREMENTS

Education, experience, and skills required

• High School Diploma or Equivalent Experience
• Ideally, we are looking for individuals with 5+ years of related work experience
• Strong background in service and be able to lead and organize a service team as well as handle the daily operations in a busy branch environment
• Computer skills (MS Office) and systems knowledge
• Experience in the forestry and construction industry would be considered an asset
• Sound mechanical knowledge
• Ability to work in an environment of changing priorities
• Ability to work 40+ hours per week
• Availability evenings and weekends
• Travel will be required at times
• Bilingual (French/English)

Benefits

• We offer a competitive base salary, extended health and dental coverage, online physicians, life insurance, long-term disability insurance, employee and family assistance program and a company pension plan.

Interested candidates can send their resume to RH-HR@alpaequipment.com or call

Carole Landry at 506-826-6366.

Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest, however only those selected for an interview will be contacted.