Careers

CSR – Customer Support Representative

Under the supervision of the General Parts Manager and the Branch Manager, the CSR will be responsible for generating sales and service opportunities through a variety of techniques.  

This position requires the ability to function in a fast-evolving work environment.

Specific Responsibilities

• Advise Equipment Salesmen of potential leads for equipment sales
• Contact potential customers via telephone, email or face to face
• Visit customers on worksites
• Coordinate with Service Manager and Shop Foreman in scheduling equipment service or help in troubleshooting problems
• Identify problems or suggest service to be performed on equipment
• Pay attention to competitors and their activities within the industry
• Build long term relationships with new and existing customers
• Work closely with other departments and find opportunities to sell
• Continuous improvement of product knowledge
• Attend all industry trade shows and events

Requirements

Education, experience, and skills required

• High School Diploma with relevant experience or completion of Post-Secondary Education in office administration or related field.
• Other combinations of work/education equivalence may be considered
• Relevant industry experience
• Ambitious and driven personality
• Excellent interpersonal relation skills
• Good computer and systems knowledge
• Ability to work in an environment of changing priorities.
• Ability to work 40 + hours per week.

Benefits

• We offer a competitive base salary, extended health and dental coverage, online physicians, life insurance, long-term disability insurance, employee and family assistance program and a company pension plan.

Interested candidates can send their resume to RH-HR@alpaequipment.com or call Carole Landry at 1-506-826-6366.