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After Sales Manager | Truro, N.S.

AFTERSALES MANAGER

Due to growth, ALPA Equipment Ltd. is currently seeking a dynamic, motivated and driven individual to join our management team!  

This posting is for an Aftersales Manager at our Truro, Nova Scotia location.

THE OPPORTUNITTY

Under the supervision of the Branch Manager, our Aftersales Manager provides leadership to the Service and Parts Department to help meet company goals. The Aftersales Manager will work to ensure productive staffing, customer retention, employee training, and quality workmanship. The successful candidate will contribute positively to the company’s goals of improving productivity, reducing costs, maintaining a high level of customer satisfaction and providing excellent customer service.

YOUR RESPONSABILITIES

As part of this role, the successful candidate will work with both the service and parts teams.

Responsibilities within the service department:

  • Overseeing the daily operations of the service department
  • Serve as initial point of contact for customers regarding services including provision of estimates as well as addressing their concerns or issues.
  • Prioritizing all work orders and assigning them to technicians
  • Oversee and assist the service clerk in the invoicing process
  • Play an active role in the recovery of accounts receivable related to service invoices
  • Supervision of staff and ensuring the work environment remains safe and productive
  • Hire and ensure proper training of staff
  • Contribute to creating a positive work environment and strive to promote employee retention 
  • Provide effective feedback on to employees regarding their performance

Responsibilities within the parts department:

  • Oversee the daily operations of the parts department
  • Ensure proper staffing and coordinate scheduling
  • Monitor parts inventory levels and implement solutions to move aging inventory
  • Lead the deployment of quarterly specials program with the Parts team.
  • Help find solutions for machine down situations where parts are not readily available

WHAT WE LOOK FOR

  • High School Diploma or equivalent experience  
  • Ideally, we are looking for individuals with 5+ years of related work experience.
  • Strong background in service and the ability to lead and organize a service team as well as handle the daily operations of a growing branch.
  • Working knowledge of computers and Microsoft software
  • Experience in the forestry and construction industry would be considered an asset
  • Sound equipment and mechanical knowledge is an asset
  • Ability to work in an environment of changing priorities.
  • Ability to work 40 + hours per week as well as occasionally be contacted on evenings and weekends.
  • Ability and willingness to travel.
  • Valid drivers licence

BENEFITS

  • We offer a competitive base salary, extended health and dental coverage, doctors online, life insurance, long-term disability insurance, employee and family assistance program and a company pension plan.

Interested candidates can send their resume to RH-HR@alpaequipment.com or call Carole Landry 506-826-6366.

Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest, however only those selected for an interview will be contacted.

 

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